Effective date: July 6, 2026 · Last updated: September 22, 2026
You must be at least 18 years old to use Hai. By using the Service, you represent and warrant that you are 18 or older. We reserve the right to terminate accounts where we discover the user is under 18.
If you are in a jurisdiction where the age of majority is higher than 18, you must meet that higher age requirement.
You need an account to use Hai. You are responsible for keeping your sign-in credentials secure and for all activity that occurs under your account. Do not share your account with anyone else.
You are responsible for all activity that occurs under your account.
You agree not to use Hai to:
Hai is an adult platform (18+). Conversations may include:
You acknowledge you are an adult and consent to this type of content.
Hai offers optional paid subscriptions that unlock additional features. Free use of the Service remains available with reduced limits.
Billing: Subscriptions are billed in advance on a recurring monthly basis at the price shown at the time of purchase. Prices are displayed in your local currency before you confirm, and may vary by region.
Automatic renewal: Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before the end of the current period. Your payment method is charged for the renewal within 24 hours of the period ending.
Cancellation: You may cancel at any time. Cancellation takes effect at the end of the billing period you have already paid for — you keep your paid features until then, and you are not charged again. Cancelling does not delete your account or your conversations.
Purchases made in a mobile app: Subscriptions bought through the Apple App Store or Google Play are processed and billed by Apple or Google, not by Hai. They are governed by that store's terms in addition to these Terms, and they must be managed or cancelled in your App Store or Google Play account settings — we cannot cancel or refund them on your behalf. Purchases made on our website are processed by our payment provider and managed in the app.
Refunds: Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial billing periods. Refunds for purchases made through the Apple App Store or Google Play are handled solely by that store under its own refund policy.
Price and plan changes: We may change subscription prices or the features included in a plan. We will give you notice before a price change takes effect, and it will not apply to the billing period you have already paid for. Continuing your subscription after the change takes effect constitutes acceptance of the new price.
Free trials and promotions: Where offered, any unused portion of a free trial is forfeited when you purchase a subscription. Promotional pricing applies only for the period stated.
Your content: You retain any rights you have in the messages and content you submit to Hai. By using the Service, you grant Hai a limited license to process your messages solely to provide the Service (including transmitting them to AI providers).
AI-generated content: Responses generated by the AI companions are produced by third-party language models. The ownership of AI-generated text may vary by jurisdiction. Hai does not claim copyright in AI-generated responses, but also cannot guarantee they are free of third-party rights.
Hai's IP: The Hai platform, branding, personas, design, and underlying system are owned by Hai Global Inc. and protected by intellectual property law. You may not reproduce, distribute, or create derivative works from them without our written permission.
To the fullest extent permitted by law:
You agree to indemnify and hold harmless Hai Global Inc., its officers, directors, and employees from any claims, damages, or expenses (including legal fees) arising from your use of the Service or violation of these Terms.
We may suspend or terminate your access at any time, with or without notice, for:
You may stop using the Service at any time and request data deletion per our Privacy Policy.
Binding Arbitration: Any dispute arising from these Terms or the Service will be resolved by binding individual arbitration under the American Arbitration Association (AAA) Commercial Rules, not in court, except for claims that qualify for small claims court.
Class Action Waiver: You waive any right to participate in a class action lawsuit or class-wide arbitration.
Exception: Either party may seek emergency injunctive relief in a court of competent jurisdiction.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Subject to the arbitration clause above, disputes will be resolved in Delaware.
We may update these Terms from time to time. If we make material changes, we will post a notice in the app at least 14 days before the changes take effect, and update the effective date above. Continued use after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms:
Email: [email protected]