Safety & Content Policy
Effective date: July 6, 2026 · Last updated: July 6, 2026
Hai is designed for emotional connection and companionship. We take safety seriously. This policy explains how we approach content, mental health, and what we do and don't allow.
1. Mental Health & Crisis Support
If you are in crisis, please reach out to a real person:
- United States: Call or text 988 (Suicide & Crisis Lifeline) — free, 24/7
- United Kingdom: Call 116 123 (Samaritans) — free, 24/7
- Australia: Call 13 11 14 (Lifeline) — 24/7
- Canada: Call 1-833-456-4566 (Crisis Services Canada) — 24/7
- India: Call iCall: 9152987821
- International: findahelpline.com — crisis lines in 80+ countries
Hai AI companions are not therapists and cannot provide crisis intervention. If you are experiencing suicidal thoughts, self-harm urges, or a mental health emergency, please contact a real crisis service immediately.
When our system detects messages that may indicate distress, we surface crisis resources automatically alongside the conversation. This is not a monitoring or reporting system — it is a safety net to ensure you can find real help.
2. AI Companion Disclaimer
Hai companions are AI-generated characters. They are designed to feel warm, consistent, and emotionally aware — but they are not real people and do not experience emotions.
- Not a therapist: Conversations with Hai companions do not constitute therapy or mental health treatment
- Not medical advice: Nothing your companion says should be interpreted as medical, psychiatric, or professional advice
- Not real: Despite feeling personal, your companion has no real consciousness, memory beyond what is stored technically, or independent existence
We encourage you to maintain real-world relationships and seek professional support for mental health needs.
3. Prohibited Content & Use
The following is strictly prohibited and will result in immediate account termination:
- Attempting to generate child sexual abuse material (CSAM) — any such attempt will be reported to the National Center for Missing & Exploited Children (NCMEC) and relevant authorities
- Attempting to extract instructions for violence, weapons, or illegal activities
- Using the Service to harass, threaten, or stalk any person
- Impersonating real individuals in ways intended to deceive or harm
- Using the Service to facilitate human trafficking, exploitation, or abuse
4. Content You May Encounter
Hai is an adult platform (18+). Interactions may include:
- Romantic, affectionate, and emotionally intimate content
- Mature themes reflecting adult life experiences
- Simulated personal and emotional connection
This content is intended for adults who have actively chosen this type of companion experience.
5. How Conversations Are Handled
Your conversations are stored on our servers to maintain continuity. Message content is transmitted to third-party AI providers to generate responses. See our Privacy Policy for full details.
We do not proactively read or monitor individual conversations for content moderation purposes. We apply automated keyword detection for safety-critical signals (e.g., crisis indicators) to surface resources. We may access conversation data if required by law or to investigate reported abuse.
6. Reporting
If you encounter something that concerns you — a bug that produces harmful content, a safety issue, or potential abuse — please contact us at [email protected]. We take all safety reports seriously and will respond within 48 hours.
7. Enforcement
Violations of this policy may result in:
- Immediate account suspension or termination
- Reporting to law enforcement where legally required (e.g., CSAM)
- Pursuit of civil legal remedies
8. Contact
Safety concerns: [email protected]
Privacy questions: [email protected]